By accessing this website, www.thesousvidefoodcompany.co.uk, www.grubworkz.com, www.grubworkzhq.com you agree to the terms and conditions laid out below. If you do not agree to them, you must not use this website. Please read this document carefully before placing an order with thesousvidefoodcompany.co.uk. We reserve the right to amend these terms and conditions from time to time.
Registration and ordering with The Sous Vide Food Company and Grubworkz
Registration is required to make online purchases on our websites. Please provide information that is accurate, current and complete. Should any of your information change please notify us at firstname.lastname@example.org. We reserve the right to change the registration process at any time.
When ordering items from our site you will be required to provide valid payment details. By ordering online you authorise Grubworkz to transmit or obtain information about you to or from third parties. This will be done purely in the interest of authenticating your identity, to validate your credit/debit card, to obtain payment authorisation and to authorise the individual purchase transaction.
All prices on the website are inclusive of VAT at the current rates. We reserve the right to express the price exclusive of VAT.
Where we charge separately for postage and other relevant charges, the appropriate rates are set out elsewhere on this website.
Grubworkz Payment systems
Payment can be made securely online by PayPal, Visa or MasterCard. The credit/debit card that is being used must be yours. All card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
By submitting an order to us through our website you guarantee that the payment details provided are correct and that when your order is accepted and processed by us, payment will be made in full.
After making a purchase with Grubworkz, we will send you an order confirmation detailing the products you have ordered.
For your utmost security, all debit and credit card transactions take place on secured external servers, using industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption and transfer of potentially sensitive information. None of your financial information is transmitted to or from, or stored on, Grubworkz own servers.
While entering your financial data to complete a purchase with Grubworkz, your browser will switch to secure mode. To check if your browser is secure, look at the URL field at the top of your browser. You will see it begins with https instead of the normal http, indicating that you are in secure mode. You can also verify secure mode by the key or padlock security icon at the bottom-right hand corner of your browser.
Delivery and Insurance
All payments must be received and authorised before shipment will occur.
An “earliest permitted delivery date” is automatically calculated by the website, based on the date and time that an order is placed, to allow time for our chefs to order fresh ingredients and to prepare the order, and for the couriers to deliver it. Customers can of course choose delivery on a later date if they prefer. See below for the earliest delivery dates based on time of order:
The earliest permitted delivery date will differ in the case of bank holidays and suchlike.
Please allow up to a week for delivery once your order has been placed.
We currently deliver Tuesday, Wednesday, Thursday, and Friday.
We currently ship only to the mainland UK.
Orders cannot be cancelled once processed. The reason for this is Grubworkz product range is chilled. Most of our orders are made to order, this gives you the customer the freshest product with the maximum life.
Our website is presented “as is”; cannot guarantee it will be permanently available or entirely free of errors. We reserve the right to amend errors, to make changes to our website, to withdraw any part of our site or to update product information at any time we see fit.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
you must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user id and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user id and password is kept confidential.
We may disable your user id and password in our sole discretion without notice or explanation.
User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
Liability and Indemnity
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website (www.grubworkz.com), neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
You can contact us by email via the contact us section of our website.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your ip address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) Information that you provide to us for the purpose of registering with us.
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) Any other information that you choose to send to us;
All visitors are asked to agree allow any cookies when they visit our website.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. for example, in internet explorer you can refuse all cookies by clicking “tools”, “internet options”, “privacy”, and selecting “block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Our site will ask you to accept cookies before you use it. Cookies help us to understand what our customers like.
Using your personal information
We may use your personal information to:
(a) Administer the website;
(b) Improve your browsing experience by personalising the website;
(c) Enable your use of the services available on the website;
(d) Send to you goods purchased via the website, and supply to you services purchased via the website;
(e) Send statements and invoices to you, and collect payments from you;
(f) Send you general (non-marketing) commercial communications;
(g) Send you email notifications which you have specifically requested;
(h) Send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) Deal with enquiries and complaints made by or about you relating to the website; and
(k) other uses.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
in addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(6) international data transfers
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using ssl technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. we will not ask you for your password (except when you log in to the website).
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
the data controller responsible in respect of the information collected on this website is contactable through the contact us page.
All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Grubworkz HQ Manufacturing Ltd or to authors, designers, photographers contracted by the same. Any reproduction in whole or in part of TheSousVideFoodCompany.co.uk, Grubworkz.com and Grubworkzhq.com is strictly prohibited without the prior written permission of Grubworkz HQ Manufacturing Ltd.
VAT Registration No: 184095783
Company Reg. No: 8832958
This document was last updated 01/10/2018